unable to mount USB

i cannot mount my usb in whonix, when i insert it, it appears in the computer section, but when i try to click or open in new tab it does nothing, trying to move it to the desktop gives the error unable to mount drive. ive tried to use virtualboxes file sharing, but when i try, the locations dont even show up, even using my main systems regular folders.

tldr: trying to mount gives error, and file sharing locations do not appear in whonix

Did you see the related documentation File Transfer - Whonix chapter Add a USB Device to VirtualBox in Whonix wiki yet?