! In T375#6320, @mfc wrote:
Sorry the context is Whonix in Qubes, no?
Yes. I made no difference between Whonix / Qubes-Whonix here.
In which case it is a very
similar context to Tails.
“Tails has a stronger incentive for WhisperBack, because they primarily target host operating systems, have to deal with hardware issues. Whonix primarily targets VMs and leaves dealing with hardware issues to host operating systems. So bug reports / feature requests are more generic.”
In other words, the system information that WhisperBack collects are not so important for Whonix.
WhisperBack doesn’t provide any feedback to the user, it is only to
communicate (securely, easily) to the developers, mostly likely about a
bug that may have personal information associated with it.
Mostly true. What it does allow the user is providing an e-mail address. And even an OpenPGP key to receive encrypted replies.
“What I don’t like about WhisperBack alike approaches is, that it leads to more secrecy behind closed doors. Everyone thinks their report need secrecy, is special and should be sent by encrypted mail to Whonix developers where they get private, premium support for free. Encourages laziness of just pressing the button. Less searching for existing discussions. Less incentive to sign up for the forums and user to user exchange.”
So it’s not for troubleshooting, it’s for bug reporting. It could just
go automatically into a bug reporting system, not sure what Tails does.
I don’t know. Since users can provide an e-mail address (+ optional OpenPGP key), it can also be used as a support tool.
From the Tails monthly reports they seems to get some useful feedback
through it.
But they don’t get useful feedback through the forums. Because they have none. 
Not a priority, but just wanted to clarify the use-case.
Sure thing. Keep it coming.
I don’t think I based my previous post upon knowledge, that has now changed. My previous comment T375#5966 still applies.
If users are using it, “encourages laziness of just pressing the button”. It doesn’t even require signing up for the forums. Less searching for existing discussions. Less user to user exchange. I fear users will just open the thing “how do I x and y” and then expect an answer.
And all this work happens in private. Going unnoticed.