Not many studies on usability research like this. I think everyone can relate to this study. Especially when using Linux. I’m mean how often do we have to stop to troubleshoot a problem. Like the paper states, this holds true for more experienced users as well.
This study is interesting because Tor Project has really been pushing forward with UX, UI changes for the last year or so.
So true! Most users don’t care how Whonix works. They just want expect it to work with little to no intervention. Not everybody finds hacking fun so I can understand that. Well I kinda understand.